Return & Refund Policy

Avedana Mouth Freshener
Effective Date: June 2026

At Avedana Mouth Freshener, we strive to ensure that our customers receive fresh, high-quality products. Due to the consumable nature of our products, returns and refunds are subject to the terms outlined below.

By placing an order on our website, you agree to this Return & Refund Policy.

1. Eligibility for Returns

As Avedana products are food consumables, returns are accepted only under the following circumstances:

• Product received is damaged during transit.
• Wrong product delivered.
• Product received in a spoiled, contaminated, or unusable condition.
• Product packaging is tampered with upon delivery.
• Product is missing from the order.

To be eligible, the issue must be reported within 48 hours of delivery.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or partially consumed products.
• Products damaged due to improper storage after delivery.
• Orders returned without a valid reason.
• Products purchased during clearance, promotional, or special sale events unless defective.
• Products where the complaint is raised after 48 hours of delivery.

3. Return Request Process

To initiate a return request, customers must:

1. Email us at info@avedanamouthfreshener.com or contact us at +91 82867 42260.
2. Provide the following details:

• Order Number
• Customer Name
• Product Name
• Description of the issue
• Clear photographs of the product and packaging

Avedana reserves the right to request additional information to verify the claim.

4. Inspection and Approval

Upon receiving the complaint:

• Our team will review the submitted information.
• Additional photographs or details may be requested.
• Claims will typically be reviewed within 3–7 business days.

Avedana reserves the right to approve or reject any return request based on the evidence provided.

5. Refund Options

Refund

A refund may be issued to the original payment method used during purchase.

Replacement

A replacement product may be shipped at no additional cost.

Store Credit

A credit may be issued for future purchases on the Avedana website.

The resolution method shall be determined by Avedana based on the circumstances of the claim.

6. Refund Processing Time

Once approved:

• Online payment refunds are generally processed within 7–10 business days.
• Bank processing times may vary depending on the customer's financial institution.
• Store credits, if applicable, may be issued sooner.

Avedana is not responsible for delays caused by banks or payment service providers.

7. Order Cancellation Policy

Cancellation Before Shipment

Orders may be cancelled before dispatch for a full refund.

Cancellation After Shipment

Orders that have already been shipped cannot be cancelled and will be governed by this Return & Refund Policy.

Avedana reserves the right to cancel any order due to:

• Product unavailability
• Pricing errors
• Suspected fraudulent transactions
• Regulatory restrictions

In such cases, a full refund will be issued.

8. Damaged Shipment

If the package appears visibly damaged at the time of delivery:

• Customers should take photographs before opening the package.
• Customers should notify Avedana within 48 hours of delivery.

Failure to provide evidence may affect eligibility for a refund or replacement.

9. Incorrect Delivery Address

Customers are responsible for providing accurate shipping information.

Avedana shall not be responsible for:

• Delays due to incorrect addresses.
• Failed deliveries caused by inaccurate customer information.
• Additional shipping costs incurred due to address corrections after dispatch.

10. Limitation of Liability

Our liability for any approved refund, replacement, or claim shall be limited to the purchase value of the affected product(s).

Avedana shall not be liable for any indirect, incidental, or consequential damages arising from the use or consumption of its products.

11. Contact Us

Avedana Mouth Freshener
Email: info@avedanamouthfreshener.com
Phone: +91 82867 42260
Address: Sheetal Trading Co. Dist- Thane Plot NO A-2(1-4) MIDC Industrial Area, Opp. Permanent Magnet Company, Mira Road East, Maharashtra - 400017

Customer Satisfaction Commitment:
At Avedana, we are committed to delivering premium-quality mouth fresheners. If you experience any issue with your order, our customer support team will make reasonable efforts to resolve it promptly and fairly.